Bank Worker

Overview

Receives deposits and pays out money in a financial or commercial institution, keeps records of transactions, issues receipts and cashes cheques.

Skills

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. AQF Certificate II or III (ANZSCO Skill Level 4)

Tasks

• greeting customers, identifying their needs and answering customer inquiries
• ensuring customers' forms are filled in correctly and checking customers' identification
• accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
• paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
• providing change, cashing cheques and recording transactions
• opening and closing accounts for customers
• balancing cash and advising supervisors of cash position and discrepancies
• explaining and promoting bank services to customers and referring them to appropriate financial services